FREQUENTLY ASKED QUESTIONS

Where are you based?

We are based out of Jaipur, Rajasthan.
Can I customise an order?

Yes, we customize for a perfect fit. We don’t charge anything extra for basic length alterations or minor alterations, however if the piece requires to be entirely customized, the customization charges vary between Rs 300/- to Rs 800/- depending on the amount of customization. For cusomization, we have a notes section at the checkout page where you can mention your customization details or simply get in touch wih us a contactriralabel@gmail.com or +91 9680042324.
How soon will my order reach me?

Since we only work on a made-to-order model, please understand that we don't keep inventory and your order will be made from scratch which can take anywhere between 7 -10 working days to be shipped.
What is your return & exchange policy?

We hand-make every piece to suit your need, however if you feel that the garment doesn’t fit well, we’d request you to ship us your piece back with a small note stating alteration requirements and correct measurements. Alternatively, you can exchange the piece with a store credit of the same value by shipping it back to us, but we’d appreciate a feedback and reason for the same. To avail either of these options, the garment should be intact with all the tags and labels. All the returns should be initiated within 1 week of receiving the garment. Exchanges and returns will not be accepted for any customized order. A product is eligible for exchange/return only if it is a standard product. Return requests received beyond 1 week shall not be entertained. *We don’t provide a return refund unless the piece is found defected from our end.*
What are the mode of payments you use?

We accept Visa, Mastercard, UPI, PayPal, Bank transfers. If you like something online but do not use online modes of payment, we also accept direct bank transfers. Our bank details are as follows: Account Name - Rira Label Account Number - 678405600945 IFSC code - ICIC0006784 UPI ID - Riralabel@icici Once you’ve made the payment, send us a receipt with your order, address and contact details, and we’ll process your order.
Do you have COD?

We only provide COD facility in Jaipur.